Refund Policy

Last updated: February 14, 2025

Phoenix Moirai LLC (“us”, “we”, or “our”) operates the Whimsillusion website (the “Service”)

This page informs you of our policies regarding the refund, return, exchange, and cancelation policies in relation to books and merchandise purchased on https://whimsillusion.com.

We will not use or share your information with anyone except as described in our Privacy Policy.

Overview

All products sold through Whimsillusion.com or PhoenixMoirai.com are print on demand, which means each item is unique and only produced upon being ordered. Returns, exchanges, and refunds may be limited. Merchandise will not be refunded if you order the wrong size or color, or you change your mind after the deadlines listed below, nor will be they be refunded beyond the listed time frame(s).

Slight variances in print placement is not considered a defect and these items will not be refunded.

Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. Several types of goods are exempt from being returned. We do not accept perishable products, nor do we accept products that are intimate or sanitary goods, health and personal items, downloadable software (such as e-books), hazardous materials, or flammable liquids or gases.

No product (book or merchandise) will be accepted if:

There are obvious signs of use
The item is missing pages, covers, or is damaged for reasons not due to our error.
The item is not in its original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds

Once an item is received, we will notify you via email regarding an approval or rejection of your refund. If approved, we will process your refund (full or partial) within three (3) business days from the receipt of the email.

If the return will take longer than the specified time frame, you may first send a clear picture of the damage to begin the refund process prior to the full return of the item.

All refunds shall be applied to the original method of purchase.

Full Refunds

To receive a full refund:

Books must be returned within thirty (30) days from delivery.

Merchandise must be returned within twenty-one (21) days from delivery.

Partial Refunds

If a book is returned undamaged (new condition) and within ten (10) days from the required time deadline (up to forty (40) days for books and thirty-one (31) days for merchandise from time of purchase), a partial refund equaling 50% of the original retail price may be issued.

Late or missing refunds

If you haven’t received a refund after seven (7) business days from time of issuance, check your bank account again; there is often some processing time before a refund is posted. Then contact your credit card company; it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund, please contact us at orders@whimsillusion.com.

Sale items (Merchandise only)

Only regularly priced merchandise may be refunded. At no time shall any item of merchandise on sale be refunded.

Cancelations

To cancel an order, you must request cancelation via email (orders@whimsillusion.com) within twenty-four (24) hours of purchase. Please include your order number in the email.

Any order that has already entered production cannot be canceled.

A 5% cancellation fee will be deducted from your refund.

Pre-Order Cancelations

To cancel an item that was purchased as a Pre-Order, cancelations must be received at least fourteen (14) days prior to the official release date of the pre-ordered product. If a cancelation request is made with less than fourteen days before the official release of the product, cancelation will be denied, and the product will be subject to the refund policy above.

Exchanges

We only replace items if you received a defective or damaged product. If you need to exchange it for the same item, send us an email at orders@whimsillusioin.com and send your item to: 1525 S. Higley Rd., Suite 104, Gilbert, AZ 85296.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping

Return all items to 1525 S. Higley Rd., Suite 104, Gilbert, AZ 85296.

When returning your item, you will be responsible for paying your own shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund unless you successfully cancel your order prior to shipping.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

We don’t guarantee that we will receive your returned item. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes To This Refund Policy

We may update our Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page.

You are advised to review this Refund Policy periodically for any changes. Changes to this Refund Policy are effective when they are posted on this page.